Retrieval over your content
Answers are generated from your knowledge base, docs, and live system data, with citations back to the source.
02 / Conversational
Chatbots
A knowledge-grounded assistant that answers from your actual content and systems — not a scripted decision tree, and not a model guessing.
We ground the assistant in your help centre, docs, product data, and order or account systems, so answers are specific: a real order status, the right policy, the correct plan. When it isn't confident, it says so and hands off cleanly to a person with the full conversation attached.
It works where your customers already are — website widget, WhatsApp, Instagram and Facebook DMs, and your shared inbox — and it can draft replies for a human to approve rather than send automatically wherever that fits your brand. Everything it does is logged and measurable.
What a build includes
Channel coverage
Web widget, WhatsApp, social inboxes, and email — one assistant, one set of guardrails, consistent answers.
Escalation & handoff
Low-confidence or sensitive threads route to the right human with full context; no customer repeats themselves.
Tuning loop
We review real transcripts weekly for the first month, close knowledge gaps, and adjust tone and thresholds.
Start here when
- The same handful of questions fills your support queue.
- After-hours and weekend messages sit until Monday.
- You want AI answers, but only if they're accurate and on-brand.
What changes
- Common questions resolved in seconds, at any hour
- Human agents freed for the conversations that need judgment
- A measurable deflection rate you can watch and tune
Ready to scope Chatbots?
Tell us the process or goal. We reply to every serious inquiry within one business day — your message arrives with “Chatbots” already selected.